EA-REQAS Customer Satisfaction Questionnaire

Dear Participant, we would like you to participate in this short survey to ask your views about the East African Regional External Quality Assessment Scheme (EA-REQAS). The information will be used to identify areas of improvement and allow us to offer you better quality services. Your responses will be completely anonymous.
How did you find out about EA-REQAS?

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How long have you participated in EA-REQAS?

How would you rate the following?

Survey format that includes laboratory theory and practical, clinical and public health questions

Please enter Laboratory analytes offered

Packaging of the PT materials

Courier system used for shipment

Frequency of surveys (currently twice a year)

Online reporting system

Information and guidance provided on the website

Immediate Feedback Report format

Time taken to receive Immediate Feedback Report

Help Desk Support

Complaints Resolution

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